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Some of my online live customer service chats are amazing. The customer service reps will say unexpected hilarious things. Some of them don't work as well. I have learned that they don't seem to pick up on nuance. Either that or they don't feel it's appropriate to tell me my friend is trying to kill me. Please see both conversations below, one from Office Depot and one from Kohls. You will see what I mean. I think I made the dude from Office Depot so uncomfortable he ended up ghosting me. Maybe Tony was just trying to be nice and this was all a big misunderstanding? You decide.