Showing posts from November, 2017

Customer Service Chats #4 I think Tony is Trying to Kill Me

Some of my online live customer service chats are amazing.  The customer service reps will say unexpected hilarious things.  Some of them don't work as well.  I have learned that they don't seem to pick up on nuance.  Either that or they don't feel it's appropriate to tell me my friend is trying to kill me.   Please see both conversations below, one from Office Depot and one from Kohls.  You will see what I mean.  I think I made the dude from Office Depot so uncomfortable he ended up ghosting me. Maybe Tony was just trying to be nice and this was all a big misunderstanding?  You decide. OFFICE DEPOT Dulsie Nelson : Hi, my name is Dulsie Nelson. It will be my pleasure to assist you today. You : Hi Dulsie You : How are you doing today? Dulsie Nelson : Hi Scott Dulsie Nelson : Welcome to office depot You : Thank you, my friend You : You humble me with your hospitality Dulsie Nelson : I am fine Scott, How about you ? You : I am good. It is almost Thanksg

Office Depot Live Chat # 3

Another live chat with Office Depot Customer service.  Enjoy! Maria : Hi, my name is Maria. It will be my pleasure to assist you today. You : Hi, I am Lieutenant Scott.   Nice to meet you Maria. How are you on this fine day? Maria : Welcome to Office Depot Lieutenant Scott. I am doing great, thank you. I hope you are well. You : Yes, I am very well You : So look, I need some help shopping -Let me explain Maria : That sounds wonderful. I will be happy to help you with that. You : This is going to sound crazy. But I am from the future. I am from the year 2249. Resources have become scarce. Lots of diseases and natural disasters have killed 95% of the world population. I am my community's last hope. They sent me back in time to procure AA batteries.  I need about 35,000 AA batteries.  What is the largest package of batteries that you sell? Maria : Please allow me to check this for you Lieutenant Scott. You : Thank you.  My community of mutants, scavengers a